Only BrowserHawk IQ provides the enterprise-class, cloud-based solution you need to proactively help users who do not meet your browser and system requirements. It fully automates browser support, provides self-help to users, and collects diagnostic data for your helpdesk. And, it works just by adding two lines of HTML to your website.
BH IQ can also provide users with automated help. Users see your checklist of requirements and browser-specific instructions to fix their issues. For those who can't, your helpdesk will have their system details for easy troubleshooting.
Prior to BrowserHawk, 94% of all reported issues required escalation to senior support for resolution. After implementing BrowserHawk, first call resolution improved dramatically with only 4% of issues requiring escalation.Nate HolderSkillSoft Ltd.
Proactively detecting any potential end user browser issues with our eLearning platform and guiding users to corrective action is more critical now than ever. BrowserHawk helps us ensure a very high level of user participation and satisfaction.Mark ResmerCTO, eCollege
BrowserHawk makes it very easy for us to ensure our site's minimum system requirements are met, without burdening or frustrating our users. Despite the significant growth of our user base over the years, BrowserHawk has helped us keep our support costs relatively constant.Corey RamsdenSMARTHINKING
Thanks for all your help; cyScape, by far, has the best customer support of any company with which I've worked.Kevin RichardsonCarnegie Learning
I've used BrowserHawk since 2004 and rely on it for critical business decisions. In today’s software world, where it seems other software products often crash, hang, or screw up in some fashion, BrowserHawk is a rare exception and proven to be rock-solid.Chris ColbyPresident, Wildwind Software Corp.
BrowserHawk kicks a** and will meet or exceed all of our needs. My overall experience with cyScape is one of the best I have had among hundreds of interactions. The pre-sales support you provided was better than paid "Premium Support" from other vendors.R Keith Beal
Thank you very much for the very thoughtful and detailed response! I especially like that you thought about my problem from a high-level perspective, and not just from a technical perspective.Todd NorthropSpeednet Group
Just wanted to let you know that BrowserHawk has been a real timesaver and works GREAT! My boss is very pleased too. We no longer have to worry about being embarrassed in front of a client due to browser issues. Keep up the excellent work.Robert Dean
I appreciate your detailed response. It encourages me that your business takes the time to actually CORRESPOND with your customers and potential customers, instead of just REPLYING.Forrest C. Shields II