BrowserHawk Case Study - Chicago Title & Trust

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The company intranet can instantly allow 6,000+ users to access the Internet. While most of the users were quite Internet-aware, there were many staff that were introduced to a new way of business. These new users often were not aware of varying browser capabilities and had problems due to using outdated browsers.
Corporate Intranet site. The 6,000+ employees of Chicago Title & Trust and its affiliates can use this site to locate other staff, stay informed of recent business activities and determine insurance and benefit details.
Installed BrowserHawk with automatic browser definition file updates for correct identification of the exact sub-versions of IE. Any out-of-date browsers are automatically logged, and users are notified of replacement versions when available. Additionally, help-desk staff are provided with the exact browser version and its capabilities (e.g., whether cookies have been disabled, frames, file upload) when trouble calls are taken.
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